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  Managed Services, Maintenance and Service, Service Level Agreements (SLAs)

Managed Services and Maintenance with Service Level Agreements

What Black Box can do for you
Black Box has developed a comprehensive post installation service and support programme that can be individually tailored to meet client's requirements.

  • Installation and hardware maintenance / support.
  • Connectivity management - moves and changes.
  • Fully managed onsite service.
  • Integrated facilities management.
  • Periodic audits.
  • Training services.
  • 24/7/365 Services.
  • National Coverage.
  • Tailored Services.
  • Agreed SLA's and KPI's.

Service Level Agreement (SLA)

We work to defined Service Level Agreements (SLA's) covering response times, performance and fault resolution. This agreement describes what you might expect from Black Box and what the involved costs are. 

Maintenance Plus
Besides the standard maintenance service Black Box can take care of the tactical and operational maintenance. Management can be done remotely as well as on-site.

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